1. Home
  2. Products
  3. ALiEn2/ALiEn2 Expert
  4. How do I upgrade the firmware on ALiEn2/ALiEn2 Expert?
  1. Home
  2. Maintenance
  3. How do I upgrade the firmware on ALiEn2/ALiEn2 Expert?
  1. Home
  2. Troubleshooting
  3. How do I upgrade the firmware on ALiEn2/ALiEn2 Expert?
  1. Home
  2. Tools
  3. Vision
  4. How do I upgrade the firmware on ALiEn2/ALiEn2 Expert?
  1. Home
  2. Replacement Parts
  3. Faceplates
  4. How do I upgrade the firmware on ALiEn2/ALiEn2 Expert?
  1. Home
  2. Accessories
  3. Link
  4. How do I upgrade the firmware on ALiEn2/ALiEn2 Expert?

How do I upgrade the firmware on ALiEn2/ALiEn2 Expert?

ETC plunger lift controllers have a bootloader and separate firmware image that is used when it comes to programming them with a new version of software. This allows users to erase the firmware and replace it with a newer version or a release with a different feature set.

What You Need

Before planning to upgrade a controller faceplate, you should make sure you have:

  • A PC with Vision Device Management installed
    • Ensure you have opened it recently while connected to the internet to get the latest firmware updates.
  • A Link Device Connection (or other device/cable to connect to an RS-485 port) with USB drivers installed.
  • A battery with sufficient charge (at least 5.5V, 6V or more recommended)

Video Tutorial

Connect Vision

Follow these steps to physically connect the controller using a Serial connection and establish a communication session.

Erase the Controller

  1. Start with the battery unplugged from the controller.
  2. Hold down the install button.
  3. While continuing to hold install, plug in the battery.
  4. Release the install button.
  5. You will be prompted to “Press a Key To Erase
    • If you do not wish to proceed, unplug the battery
    • To proceed press a key.
  6. The screen will show “Erasing“. When complete it will switch to “Download“.

Download Using Vision

  1. Select the software file to use from the list
    • The list of files is populated automatically when Vision is opened and there is an Internet connection.
    • If you have been provided a special release, click Add.

2. Click Load.

3. The download progress is shown at the bottom of the screen and the number of kilobytes received will update on the controller screen.

4. When complete, Vision will automatically stop and the controller will start running the plunger lift program and everything can be disconnected.

5. The Firmware version cane verified in install>System on the controller.

Errors When Downloading

During the download of a firmware image, errors may occasionally occur. If this does happen, simply repeat the procedure again, making sure to erase the current firmware. If an error occurs multiple times in a row, submit a ticket.

Err 1 – Invalid file format

The Bootloader found information in the serial stream that did not match the expected format. This could be a transmission error or an error with the file.

Err 2 – Dropped Characters

While parsing the incoming stream, extra characters were detected. This typically means that some data was lost.

Err 3 – Character Buffer Overrun

Incoming characters were lost because the controller was too busy processing to service the incoming data.

Err 4 – Flash Buffer Over Run

This means that there is a back log saving to the controller.

Err 5 – Character Buffer Under Run

The controller was expecting to parse more incoming characters, but there are none available.

Updated on 19 January 2021

Was this article helpful?

Related Articles

Submit a Support Ticket
Can’t find what you’re looking for? We’re here to help!
Submit a Ticket

Leave a Comment