What is considered a low battery?
ALiEn2 plunger lift controllers contain software that actively monitors the attached battery to determine when to go into a low...
Troubleshooting
Having trouble? Check out these articles to find resolutions to the most common issues.
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What if my battery has no voltage?
If you battery is currently reading 0V, then the fuse in the battery has been blown. This is only factory... -
What battery can I use in the ALiEn2 plunger lift controller?
ETC plunger lift controllers are certified as a full product with a certification label that details the type of battery... -
What do I do if my solenoid does not seal?
Solenoids can often get gummed up from oils and debris. They are meant to be taken apart and serviced. Over... -
Can I replace the fuse in an ALiEn2/ALiEn2 Expert battery?
The plunger lift controller battery has an in-line, slow blow fuse. This acts as a safety mechanism and ensures compliance... -
Is there a software simulator for the ALiEn2/ALiEn2 Expert?
There is a full simulator for the ALiEn2/ALiEn2 Expert plunger lift controller that is built from the software that runs... -
How do I connect to an ETC controller or sensor in Vision?
Vision Device Management is a tool provided by ETC that allows you to interact with our controls and sensors. Video... -
How do I upgrade the firmware on ALiEn2/ALiEn2 Expert?
ETC plunger lift controllers have a bootloader and separate firmware image that is used when it comes to programming them... -
Why is my ALiEn2/ALiEn2 Expert restarting, going to close, or having issues with values on a screen?
ETC plunger lift controllers have an error handling mechanism to deal with software errors in a graceful fashion. More minor... -
What is the best way to remove an ALiEn2/ALiEn2 Expert faceplate?
The faceplate in the ETC plunger lift controller has been designed to be removed and inserted in a very specific... -
How do I upgrade the firmware on the Cyclops IS/ExP or Sasquatch?
ETC plunger sensors have a bootloader and separate firmware image that is used when it comes to programming them with... -
How do I see what the Cyclops/Sasquatch sees in real time using Vision?
ETC Sensors have a unique technology embedded in them called Geomagnetic Sensing that monitors the Earth’s magnetic field in real... -
How do I submit an RMA to repair my ETC controller or sensor?
If you are an Authorized Reseller of ETC controls and sensors and wish to return devices that require a repair,... -
Why doesn’t my Cyclops work properly when installed with a long cable length?
The Cyclops may not work properly with a very long cable run. The maximum cable length depends on a number... -
Why does my Cyclops keep fast tripping?
There a number of potential reasons that a Cyclops could trip at an unexpected time. Here are the most common... -
Why does my Cyclops miss arrivals or not signal to the controller?
Cyclops is the most sensitive and flexible plunger arrival sensor ever, but even it can miss arrivals in some circumstances:... -
How do I connect Cyclops or Sasquatch to an RTU/PLC with a voltage input?
The output signal (SIG) on the Cyclops IS, Cyclops ExP, and Sasquatch are designed as a dry contact. This means... -
How do I stop the Cyclops plug from coming loose?
The Cyclops is mounted on the lubricator and is subject to vibration each time that the plunger arrives. Over time,... -
Where can I find the Vision device Management software application?
Vision is a free PC software application that is available for download on the Vision product page through the menu. -
Do ALiEn2 batteries require maintenance?
Once an ALiEn2 controller is installed in the field and hooked up to the solar panel through the charger built... -
Why can’t I get ALiEn2 or Sasquatch Modbus to work?
There are a number of common problems that can happen when trying to use Modbus with the ALiEn2 or Sasquatch.... -
What is Geomagnetic Sensing?
Geomagnetic sensing is a technology that uses a magnetometer and a microprocessor to read the Earth’s magnetic field and look... -
How do I perform a self test on the Cyclops/Sasquatch?
All models of Cyclops and Sasquatch have a built in self test that generates a magnetic field and measures it... -
What are the model/part numbers for ETC products?
Each product that ETC manufacturers has a unique model number comprised of: Product Family Product Type Unique Variant Controllers The... -
How do I install, turn on, and configure a pressure input?
All pressure inputs work generally the same way. This article discusses how to install, enable, and configure pressure switches or...
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