ETC Support Center

Popular Help Topics

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  Maintenance

  Articles related to maintenance of ETC products.

  • How do I charge the ALiEn2 plunger lift controller battery?
  • What is considered a low battery?
  • What if my battery has no voltage?
  • What battery can I use in the ALiEn2 plunger lift controller?
  • What do I do if my solenoid does not seal?
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  Troubleshooting

  Having trouble? Check out these articles to find resolutions to the most common issues.

  • What is considered a low battery?
  • What if my battery has no voltage?
  • What battery can I use in the ALiEn2 plunger lift controller?
  • What do I do if my solenoid does not seal?
  • Can I replace the fuse in an ALiEn2/ALiEn2 Expert battery?
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  Operation

  Get help operating an ETC product correctly and efficiently.

  • Is there a software simulator for the ALiEn2/ALiEn2 Expert?
  • Why does my Cyclops keep fast tripping?
  • How do I use load factor with the ALiEN2 Expert to open the well?
  • What is Geomagnetic Sensing?
  • How can I configure the ALiEn2 Expert to operate a Gas Assisted Plunger Lift (GAPL) well?
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  Installation

  Installation instructions and tips to get up and running as quickly as possible.

  • How do I use the ALiEn2/ALiEn2 Expert to switch an electric valve or signal an alarm?
  • Why is the solenoid mounted on the outside of the ALiEn2/ALiEn2 Expert controller?
  • Can I use a common supply for two (2) solenoids?
  • Can I use a common supply for three (3) solenoids?
  • Is there a software simulator for the ALiEn2/ALiEn2 Expert?
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  Integration

  Integrating ETC products with other systems.

  • How do I use the ALiEn2/ALiEn2 Expert to switch an electric valve or signal an alarm?
  • How do I use the controller simulator to test Modbus?
  • How do I use Vision to interact with the ALiEn2/ALiEn2 Expert or Sasquatch using Modbus?
  • How do I enable and configure Modbus on the ALiEn2/ALiEn2 Expert?
  • How do I connect to an ETC controller or sensor in Vision?
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  Products

  A collection of product articles to get you up and running quickly or find help on a product related issue or feature.
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  Features

  Articles related to features of ETC products.
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  Accessories

  Accessories for use with ETC controllers and sensors.
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  Replacement Parts

  Replacement Parts for ETC products.
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  Tools

  Tools to troubleshoot, maintain, and interact with ETC products.