How do I upgrade the firmware on the Cyclops IS/ExP or Sasquatch?
ETC plunger sensors have a bootloader and separate firmware image that is used when it comes to programming them with...
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How do I submit an RMA to repair my ETC controller or sensor?
If you are an Authorized Reseller of ETC controls and sensors and wish to return devices that require a repair,... -
How do I connect Cyclops or Sasquatch to an RTU/PLC with a voltage input?
The output signal (SIG) on the Cyclops IS, Cyclops ExP, and Sasquatch are designed as a dry contact. This means... -
Why can’t I get ALiEn2 or Sasquatch Modbus to work?
There are a number of common problems that can happen when trying to use Modbus with the ALiEn2 or Sasquatch.... -
What are the model/part numbers for ETC products?
Each product that ETC manufacturers has a unique model number comprised of: Product Family Product Type Unique Variant Controllers The... -
How do I perform a self test on the Cyclops/Sasquatch?
All models of Cyclops and Sasquatch have a built in self test that generates a magnetic field and measures it... -
What is Geomagnetic Sensing?
Geomagnetic sensing is a technology that uses a magnetometer and a microprocessor to read the Earth’s magnetic field and look... -
How does the Sasquatch work?
The Sasquatch uses the same Geomagnetic Sensing Technology that is found in the Cyclops. Instead of having a single eye,... -
How do I mount the Sasquatch?
The Sasquatch uses Geomagnetic Sensing to capture waveforms as the plunger passes by each of the sensors. The more complete... -
How are ELAPSED TIME or date/time values stored in Modbus registers in ETC controllers and sensors?
ETC controllers that support Modbus have multiple options for storing date/time as well as elapsed time. This allows you to... -
How do I get arrival, velocity, and kinetic energy data from from Sasquatch?
The Sasquatch calculates the surface velocity of the plunger on each arrival event. This is stored in a log with... -
How does the Sasquatch calculate and use the Kinetic Energy?
Fast plungers cause dangerous hard impacts at surface. The magnitude of the impact is not based on velocity of the... -
How do I change the Modbus communication settings on Sasquatch?
What you Need Before starting, you should make sure you have: A PC with Vision Device Management software A Link Device Connection (This... -
How do I reset Cyclops or Sasquatch to the normal operation mode from debug?
Use Vision to connect to the sensor. Click here for the steps. Ensure that the dial on the sensor is... -
Why am I getting Checksum errors or invalid data from Sasquatch?
Whether you are using Vision or another piece of software or device, there are several things that have to be... -
How do I use Sasquatch surface velocity with the ALiEn2 Expert?
Overview Using the Sasquatch with the ALiEn2 Expert controller allows the surface velocity to be read each cycle and be...