How do I upgrade the firmware on the Cyclops IS/ExP or Sasquatch?
ETC plunger sensors have a bootloader and separate firmware image that is used when it comes to programming them with...
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How do I see what the Cyclops/Sasquatch sees in real time using Vision?
ETC Sensors have a unique technology embedded in them called Geomagnetic Sensing that monitors the Earth’s magnetic field in real... -
How do I submit an RMA to repair my ETC controller or sensor?
If you are an Authorized Reseller of ETC controls and sensors and wish to return devices that require a repair,... -
Why doesn’t my Cyclops work properly when installed with a long cable length?
The Cyclops may not work properly with a very long cable run. The maximum cable length depends on a number... -
Why does my Cyclops keep fast tripping?
There a number of potential reasons that a Cyclops could trip at an unexpected time. Here are the most common... -
Why does my Cyclops miss arrivals or not signal to the controller?
Cyclops is the most sensitive and flexible plunger arrival sensor ever, but even it can miss arrivals in some circumstances:... -
How do I connect Cyclops or Sasquatch to an RTU/PLC with a voltage input?
The output signal (SIG) on the Cyclops IS, Cyclops ExP, and Sasquatch are designed as a dry contact. This means... -
What is the Difference Between Cyclops IS and ExP and how do I choose the right model?
The Cyclops IS and Cyclops ExP are the same product, but are designed and certified with different protection methods. The... -
How do I stop the Cyclops plug from coming loose?
The Cyclops is mounted on the lubricator and is subject to vibration each time that the plunger arrives. Over time,... -
What are the model/part numbers for ETC products?
Each product that ETC manufacturers has a unique model number comprised of: Product Family Product Type Unique Variant Controllers The... -
How do I perform a self test on the Cyclops/Sasquatch?
All models of Cyclops and Sasquatch have a built in self test that generates a magnetic field and measures it... -
What is Geomagnetic Sensing?
Geomagnetic sensing is a technology that uses a magnetometer and a microprocessor to read the Earth’s magnetic field and look... -
How do I mount the Cyclops?
The Cyclops uses Geomagnetic Sensing to monitor the Earth’s magnetic field as the plunger arrives. Mounting Location The Cyclops can... -
How does the Cyclops work?
The Cyclops uses Geomagnetic Sensing to read the Earth’s magnetic field and then look for changes in the field to... -
Why does Cyclops stop detecting over time?
We have experienced several issues in the past where Cyclops sensitivity is reduced or Cyclops will stop detecting all together.... -
How do I reset Cyclops or Sasquatch to the normal operation mode from debug?
Use Vision to connect to the sensor. Click here for the steps. Ensure that the dial on the sensor is...